Refund Policy
1. Returns and Refunds: At Globadore Coffee, we strive to provide you with the highest quality products and services. However, if you are not completely satisfied with your purchase, we offer a refund or exchange, subject to the following terms and conditions.
2. Eligibility for Refunds: To be eligible for a refund, you must notify us within 48 hours of receiving your order. The item(s) must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse a refund if the returned item(s) do not meet these criteria.
3. How to Request a Refund: To request a refund, please contact our customer support team at support@globadorecoffee.com. Provide your order number, a description of the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with further instructions.
4. Return Shipping Costs: You will be responsible for covering the shipping costs associated with returning the item(s) unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
5. Refund Process: Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your refund is approved, it will be processed within 3-7 days, and a credit will be applied to the original method of payment. Please note that the timing of the refund may vary depending on your financial institution.
6. Non-Refundable Items: Certain items are non-refundable, including but not limited to perishable goods, personalized items, and gift cards. Additionally, any items that have been used, damaged, or are not in their original condition may not be eligible for a refund.
7. Exchanges: If you would like to exchange an item for a different product/brand or size, please follow the same process as outlined in the “How to Request a Refund” section. We will assist you in processing the exchange, subject to availability.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We may request supporting evidence such as photographs or a detailed description of the issue. We will work with you to resolve the problem and provide a refund or replacement as appropriate.
9. Changes to the Refund Policy: Globadore Coffee reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at support@globadorecoffee.com. We are here to help you and ensure your satisfaction with our products and services.
To be eligible for a refund at Globadore Coffee, you must notify us within 48 hours of receiving your order. Please make sure to contact us within this timeframe to initiate the refund process.
To initiate a refund at Globadore Coffee, please follow these steps:
1. Contact our customer service team: Reach out to our customer service team either by phone or email. Provide them with your order details and the reason for the refund request.
2. Provide supporting information: If necessary, provide any supporting information or documentation that may be required to process your refund. This could include order receipts, product photos, or any other relevant information.
3. Await response: Our customer service team will review your refund request and respond to you as soon as possible. They may require additional information or clarification.
4. Refund processing: If your refund request is approved, our team will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
5. Confirmation: Once the refund has been processed, you will receive a confirmation email or notification regarding the refund.
Please note that the refund process may vary depending on the specific circumstances and policies of Globadore Coffee. It is always recommended to review the refund policy on our website or contact our customer service for the most accurate and up-to-date information.
When initiating a refund request at Globadore Coffee, it is helpful to provide the following information to support your request:
1. Order details: Provide the order number or any other relevant information related to your purchase. This will help the customer service team locate your order quickly.
2. Reason for refund: Clearly explain the reason for your refund request. Whether it’s due to a product defect, incorrect item received, or any other issue, providing a detailed explanation will assist in understanding your situation.
3. Supporting documentation: If applicable, include any supporting documentation that validates your refund request. This may include photographs of damaged or defective products, screenshots of order discrepancies, or any other evidence that supports your claim.
4. Contact information: Ensure that you provide accurate contact information, including your name, email address, and phone number. This will allow the customer service team to reach out to you easily for further communication or clarification.
By providing this information, you can help expedite the refund process and ensure that your request is handled promptly and efficiently.
To help the customer service team locate your order quickly when submitting a refund request, it is important to include the following information:
1. Order number: Provide the unique order number associated with your purchase. This number is usually provided in the order confirmation email or on the order receipt. Including the order number will allow the customer service team to easily identify your specific transaction.
2. Date of purchase: Mention the date on which you made the purchase. This will further assist in narrowing down the search for your order.
3. Name and contact information: Provide your full name and the contact information associated with your order, such as the email address or phone number used during the purchase. This will enable the customer service team to cross-reference the information and locate your order more efficiently.
4. Any additional details: If there are any specific details about the order that could aid in its identification, such as the items purchased, order total, or shipping address, include them as well. The more information you provide, the easier it will be for the team to locate your order in their system.
Including these details in your refund request will streamline the process and help the customer service team locate your order promptly, ensuring a quicker resolution to your refund request.
